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Customer Service
Questions? Give us a call at 412-487-7411 between 9 AM and 5 PM EST. Or send an email to linet@littlecooncreek.com.
Most often, orders are shipped within 24 hours. Orders received by noon EST can sometimes be shipped the same business day (Monday through Friday.)
Our cart's default shipping method is the United States Postal Service and the least expensive method will be displayed first. You can select First Class, Priority Mail or Express Mail for delivery with the USPS. To see Federal Express's rates use the carrier drop down box. By Federal Express we can ship Home Delivery, Ground, Overnight, FedEx 2 Day and Express Saver.
Our shop is located in Western Pennsylvania. The shipping calculator on this site is weight-based and carrier costs go up with distance. An estimated shipping cost is displayed by default which can be higher or lower than the delivery method you select. Enter your zip code into the field provided and update the page to see the shipping/handling quotes to your destination and which shipping carriers and options are available. No worries, we try to keep shipping costs as low as we can.
The option for First Class Mail will be displayed if the package weight is 13 ounces or less. Packages over 13 ounces will be sent by Priority Mail. First Class Mail is generally delivered within a week's time. Priority Mail is estimated at 2 to 3 business day delivery. Express Mail is delivered to most destinations in the U.S. by 4:30 PM the next business day. Parcel Post travels by ground; it is usually more economical but Parcel Post can be slower than molasses in January too and can sometimes take 14 days for cross-country delivery. If the items you are ordering are fragile, ground is probably not the best option. Parcel Post items tend to get banged around a lot during transit, much more so than Priority packages do. Our cart is not currently configured with Parcel Post as an option but if you would like your items delivered by Parcel Post just shoot us an email and we'll be happy to make arrangements.
FedEx Ground and FedEx Home Delivery can be the best options for heavy and oversized parcels traveling across the country. Both of these methods are generally delivered within a week's time. FedEx Express Saver is most often delivered on the third business day. Please keep in mind that these are estimates only and that actual delivery times can be extended, especially during the busy winter holiday season.
You should receive three emails regarding a transaction with us -- a confirmation of order, a personal thank-you note from us telling you when your order will ship and a third email from Stamps.com that contains the USPS delivery confirmation number or FedEx tracking number. The USPS DC can sometimes give a bit of tracking information as well.
If for any reason your order doesn't arrive in perfect condition (or if it doesn't arrive at all) please be sure to let us know! We want you to be happy with your order. Everything leaving our shop is guaranteed for a safe delivery. |
To obtain the status of an order, enter the confirmation number and click Go!.
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